Return Eligibility

Products may be eligible for return if they are defective, damaged during delivery, or if an incorrect item was delivered.

Any return request must be submitted within 3 days of receiving the product.

Return Conditions

Returned products must include:

• Original packaging
• All accessories and documentation
• Proof of purchase
• No physical damage caused by misuse

Non-Returnable Items

• Software licenses and digital products
• Products damaged through misuse
• Products modified by unauthorized parties
• Special clearance or promotional items unless defective

Refund Processing

Approved refunds will be issued through the original payment method. Processing times depend on the payment provider and financial institution.

Warranty Claims

Products covered under manufacturer or store warranty will be repaired, serviced, or replaced according to applicable warranty terms.

Return Requests

For assistance regarding returns and refunds:
Phone: 0776 620 804 | 0777 820 230
Email: support@encoresystems.lk